Fitness/Membership Consultant
Job description
To make a difference, you need to be different. We rely on the diversity of our people to help us find new ways to create healthy change in people’s lives. Our dream is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Do you like doing things differently? Do you want to make a difference in people’s lives? If so, then we want to hear from you.
The opportunity:
This is a 12 month fixed-term contract role
Reporting to the Retention Team Manager, you will be responsible for retaining customers by understanding their key barriers to activation & engagement and lapse drivers and identify the best interventions to overcome these barriers in order to inform scalable solutions.
The role’s purpose is to provide support to business growth, profitability and retention through pro-actively servicing customers. This will be achieved by focusing on high Customer Solutions and ensuring our customer needs and services are prioritized.
To do this successfully you will:
- Identify areas to improve processes – demonstrate productivity habits
- Extract the ‘why’ driving customer behavior through conversations with customers in key identified touchpoints.
- Identify, test and recommend scalable and sustainable solutions to retain customers going forward, including but not limited to communications, technology and process change.
- Deliver responsive, enterprising and efficient service to our clients and business partners to increase customer loyalty and enhance AIA’s reputation in the marketplace.
- Work in a team environment by developing and maintaining professional relationships with colleagues that support the achievement of team goals and objectives.
- Redirect personal and business customers to alternative service delivery channels or product offerings, by showing them better ways to do business.
- Support development of and execute pilot retention campaigns as prioritised by the Enterprise Retention team.
- Take ownership in the moments that matter across the employee lifecycle
Successful applications will demonstrate:
- Proven quality customer service skills and experience, ideally within a Retention environment
- Excellent level of product and industry practice knowledge, ideally across both Life Insurance and Superannuation and Investment products
- Experience in the provision of limited advice
- Excellent verbal and written communication skills
- Highly developed skills in investigation and attention to detail
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangements
Applications close on Thursday, 13 May
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.